We will gladly take back any unworn goods and issue you a full refund within 30 days of the purchase date. Customer is reponsible for all return costs. Any defective products carry the Mephisto 100% guarantee. Your satisfaction is our goal! All returned items must be in an unworn and undamaged condition with the original packaging. NOTE: All returns require a return RMA number. You may obtain a RMA number by contacting us at: Phone 321-259-5233 shoes4utwo@yahoo.com All returns must be shipped prepaid and insured for the full purchase price to the following address: FOR Mephisto Returns 324 Plaza Real Boca Raton, FL 33432 Phone 321-259-5233 FOR Rockport Returns 4200 Conroy Road-Space E-123 Orlando FL 32839 Phone 321-259-5233 FOR Ecco Returns 3101 PGA Blvd. Palm Beach Gardens, FL 33410 Phone 321-259-5233 RMA NUMBER 1556R No returns will be accepted at any location other than the designated address above.All returns must have the RMA number clearly displayed under the address as shown above. A full refund will be issued once we receive your return in an unworn and undamaged condition in the original packaging. DO NOT ATTEMPT TO RETURN ANY ITEMS PRIOR TO OBTAINING AN RMA NUMBER.